Privacy policy

Protection of personal data

Climbing & more, 4project, marketing agency for event organization, d.o.o., Žlebe 127, 1215 Medvode, MŠ: 9170197000, DŠ: 57233535, (hereinafter referred to as “4B project d.o.o.” or “operator”) as the operator of the website www.4bproject.com, declares that all personal data (hereinafter referred to as “data”) is considered to be strictly confidential and is disposed of in accordance with the applicable legal provisions in the field of personal data protection.

The protection of personal data of customers is essential for us, so we pay all necessary attention to personal data and their protection. In these principles of personal data processing (hereinafter “principles”) you will find information about what personal data we collect about you, on what legal basis we process them, for what purpose we use them, how long we store them and to whom we can pass them. In the principles, we also inform you about your rights regarding the processing of your personal data.

What personal data do we process?

If you use the services of our website, we process various types of data about you.

• 1.1. If you order travel arrangements on the website? The most common information you trust us with is information obtained through the service order form on our websites. These are mainly data that are absolutely necessary for concluding and executing a purchase contract. Information that is necessary for the realization of your order and can be divided into:1. identification data, ie. name and surname and, in the case of a purchase per company, also the company’s registration and tax number;2. contact details, ie. email address, postal address, billing address, telephone number, bank account, payment details.3. data generated on the basis of the concluded contract, ie. purchased arrangement; the scope of services provided and the customer segment.

• 1.2. If you register your e-mail on the website?If you want to enjoy all the benefits of early notification of events, you must first register your e-mail on our website – subscription list. Information that is necessary for the realization of your order and can be divided into:1. identification data, ie. name and surname and, in the case of a purchase per company, also the company’s registration and tax number;2. contact details, ie. email address, postal address, billing address, telephone number, bank account, payment details. You don’t have to subscribe your e-mail to make a purchase on our website.

• 1.3. If you receive marketing messages from us? You can receive marketing messages from us about future events. You can always unsubscribe from receiving these messages via the unsubscribe link found at the end of each email with these messages. Unsubscribing from receiving business messages is free. If you have registered your e-mail on the mailing list, you can also receive marketing messages via text SMS or on Facebook or Messenger. Such processing follows the principles of personal data processing of a specific social network. You can refuse to receive messages through such channels at any time. If you receive such messages, we process the following data:1. identification data, specifically your name;2. contact details through which we can communicate with you, specifically the e-mail address, or if you are a registered user, then also the telephone number;3. demographic data that we determine / determine based on your online preferences and behavior; gender information and preferred language.

• 1.4. If you visit our website or co-create their content If you visit our website or co-create their content, we store various information about you during your visit, such as e.g. your IP address, browser settings and preferred language, websites visited, including the time of visit. We also monitor your visits to websites or which links you click, so that we can use this to best edit the displayed content and offer you such events and content as you want. In the case of visiting our websites in the web browser and the device of your choice, we store and consequently also read the cookie files, which we write about in a separate chapter of these principles. In addition to cookies, we also process information about your online behavior, your IP address, the information provided by your browser, the specific resolution, the operating system of your device, including its version and language settings. We can also connect you to social networks, including automatically logging in to your account on a specific social network. For such a link we use on our websites in connection with for example blogs, t. i. social network plug-ins, i.e. sharing buttons to share content on your profile. When you connect, personalized offers and targeted ads related to our websites may appear on social media or other websites. Because we want you to be involved in the world of our event organization, we allow you to be active on our websites and co-create content such as comments on individual events. It is not necessary to have a user account to create such content, but only your name and surname can be listed, if of course you enter them in the form. You are responsible for entering content and activity on our websites, so please do not share personal information that you do not want to be publicly available. Our websites may contain links to other websites that we believe are practical and could contain useful information. Therefore, we would like to remind you that the owners and operators of these sites may be other companies and organizations that process data according to their principles of protection and protection of personal data. Our company has no control over such processing and assumes no responsibility for the information, material, products or services contained or accessible through these websites.

• 1.5. If you contact us by e-mail or social media If you contact our customer support by e-mail, we mainly process notes of communication by e-mail. If you contact us regarding your request through our pages or profile on selected social networks, such processing of your personal data follows exclusively the principles of processing personal data of the company that is the operator of a particular social network.

• 1.6. If you participate in a customer sweepstakesThrough our websites or profiles on selected social networks, we organize interesting prize games for you, in which you can participate, and you can find the full text of the rules when announcing an individual event. The publication must be public, which means that we can publish selected information about the winner on our pages or profile on a specific social network. Any activity or communication with us via social networks and the processing of your personal data follow the principles of personal data processing for which the controller of a specific social network is responsible. If you sign up for the prize draw, we process the following personal data:1. identification data, such as name and surname;2. contact details, ie. your social network profile or the email address we need in case of a win, as well as your mailing address, zip code, billing address, phone number.

2. For what purpose do we process personal data?

• 2.1. Purchase of servicesWe most often process your personal data for the purpose of realizing the purchase contract so that we can successfully process your order. The e-mail address and telephone number are intended for sending the order confirmation, confirmation of payment received, sending the electronic invoice, as well as for current notification regarding the status of your order and any other individual communication related to specific orders.

• 2.2. Marketing offersWe are sending you commercial messages about services you have already purchased from us. You can always reject these commercial messages via the unsubscribe link found just below in any email with such content. If you have registered your e-mail on the mailing list, we also send you commercial messages via text SMS or push messages in our mobile application. You can also receive push messages with commercial content on Facebook or Messenger. This processing follows the principles of processing personal data of a specific social network. In the event that you unsubscribe from receiving commercial communications, we will no longer use your electronic contact information for these purposes. Unsubscribing from receiving business messages is free.

• 2.3. Customization and design of content, ensuring better functioning of websites We want to adapt the content to you and present the services that interest you, so we use the collection of personal data to personalize the content and offer on our websites. The marketing offers you see may be selected based on other information we have obtained about you on an ongoing basis based on your contact and demographic information, popular items, and usage information in connection with our websites. We do not perform fully automated processing that would have any legal consequences for you. We process information about your behavior / conduct on our websites, which allows us to obtain information on the basis of which we can constantly improve our websites to be as user-friendly as possible. We may also process your personal data for the production of various statistics, such as traffic tracking or measuring the effectiveness of advertisements, as well as for testing new functionalities of our websites. Information about your online behavior is also important to prevent attacks on our websites. You can create certain content on our websites. If you choose to write an opinion about events, we will process your personal information for the purpose of processing and displaying this rating.

• 2.4. Customer support and communication We are constantly striving to improve the services offered by our customer service so that we can respond to your requests as quickly as possible and meet them, so we need your personal information to successfully process your requests or eliminate any problems with the implementation of the sales contract. We also use the collected personal data for the purposes of communication with you and for individual adjustment. For example, we may contact you by phone, email, mobile app, or otherwise to remind you to help you complete your order. We will also inform you of the current status of your request, order or complaint or we will receive additional information from you.

• 2.5. Determining satisfaction on assessment portalsIn connection with the purchase, you can also receive a request for a rating on the selected rating portal. In this case, the purpose of the processing is to determine satisfaction.

• 2.6. Sweepstakes for customers If you decide to participate in our prize draw, we will process your personal data for the purposes of the prize draw, and in the event of a victory for public announcement and contact.

• 2.7. Improving services We use your personal information to continually improve our services and systems, including adding new features. We also process personal data for informed decisions using aggregate analysis and business intelligence, based on our legitimate interest arising from freedom of economic initiative and based on the necessary improvement of services provided for performance ahead of the competition. In order to ensure sufficient protection of your rights and interests, we use personal data that is anonymized as much as possible.

• 2.8. Protection, security and dispute resolution We may also process your personal information to ensure the protection and security of our customers and systems, to enforce our rights and legal claims, to identify and prevent fraud, to resolve disputes or to enforce our agreements. Furthermore, personal data may also be processed for the purposes of any controls carried out by public authorities.

3. On what legal basis do we process personal data? We process personal data to different extents and for different purposes, as detailed in above, either: a) without your consent on the basis of performance of a contract, performance of a legal obligation or our legitimate interests;b) with your consent. The types of processing that we may process without your consent depend on the purpose of the processing in question and the role in which you act in relation to us – whether you are just a visitor to our website, buy from us or are registered. The processing of your personal data may also occur if you are the addressee of the ordered goods or services or if you communicate with us.

• 3.1. Execution of the purchase contract If you make a purchase or place an order with us, a draft purchase contract is created, which is concluded by accepting the draft from us in the form of a sent e-mail with a summary of the order. In order to be able to successfully perform this purchase agreement or other agreement in connection with the goods or services, we need a large portion of your personal information that you provide via the order form. The specific data we process in this case is listed above.

• 3.2. Fulfillment of legal obligations We must also comply with certain obligations imposed on us by applicable law. If we process your personal data on the basis of the implementation of these obligations, we do not need to obtain your consent for such processing. On this legal basis, we process your identification and contact information, as well as your order information. The specific data we process in this case is listed above.

• 3.3. Consent For the purposes of sending marketing messages via email, we may process your personal information based on your consent. We process them with your consent in the event that we do not process them on the basis of a legitimate interest. You can revoke your consent at any time and unsubscribe from receiving commercial messages. The specific data we process in this case is listed above. We also ask for your consent when you want to post a review of purchased services or post a comment. Even in these cases, of course, consent can be revoked at any time. The specific data we process in this case is listed above.

• 3.4. Legitimate interest We also process your personal data on the basis of a legitimate interest in order to improve and adjust the services provided, to determine whether the order was executed in accordance with your expectations, to more effectively promote the products and services provided. The specific data we process in this case is listed above. Based on a legitimate interest based on direct marketing, we may also send you marketing messages in connection with similar services you have purchased from us. However, this is only provided that you do not object to such processing. If you are a registered customer, you receive marketing messages by subscribing to a mailing list. The specific data we process in this case is listed above. Our legitimate interest is also the protection of legal claims, internal records and the control of the proper provision of our services. The specific data we process in this case is listed above. Our legitimate interest also includes sending a request to evaluate the purchase made through the selected evaluation portal or evaluating our customer sweepstakes. The specific data we process in this case is listed above.

4. To whom do we transfer personal data? In most cases, we process your personal data for our own purposes as their controller, which means that we determine the above-mentioned purposes for the collection of your personal data, the means of processing and their proper implementation. We provide your personal information to our partners when necessary to perform a purchase agreement, for example to secure payment or transportation, on the basis of a legitimate interest, or if you have given your prior consent to the transfer. We also provide your personal data to our processors, who of course comply with the legal conditions for the protection of personal data. These processors process personal data in accordance with our instructions and such processing does not affect your rights. With your consent, we may also share your personal information with social networks or marketing tool operators to display the targeted ad on other websites.

4.1. User categories

We may share your personal information with the following entities:

companies and processors in the context of the performance of a purchase contract or for the implementation of internal processes and procedures;
the payment service operator for the purpose of processing payments on the basis of your order, ie the implementation of the purchase contract;
carriers for the purpose of delivering your ordered services and resolving complaints, including withdrawal from the purchase contract;
Partners who ensure the sending of marketing messages and who are subject to confidentiality requirements and may not use your personal data for any other purposes;
marketing tool operators; which help us to customize offers and content for the user;
social networks, if you communicate with us through them or share content through interfaces;
Providers of tools for user communication with you or an external call center;
partners conducting customer satisfaction surveys;
Cloud technology suppliers and service providers;
legal or financial representatives, courts for the purpose of processing tax documentation, recovering claims or for other reasons arising from the performance of our legal duties;
about public authorities in case of exercising our rights (eg police).

If third parties use your personal data in the interests of their legitimate interests, we are not responsible for such processing. Such possible processing shall be governed exclusively by the principles of the processing of personal data of the companies or persons concerned.

4.2. Transmission of EU data

When transferring your personal data to our processors, we may in some cases also transfer personal data to third countries that are not part of the European Union and which do not ensure an adequate level of protection of personal data. However, such a transfer will only take place if our processor undertakes to comply with the standard contractual provisions issued by the European Commission and available here.

How long do we process personal data and how is it protected?

5.1. Duration of processing

We primarily process your personal data for the duration of our contractual relationship, ie the purchase contract. We are obliged to process this personal data, which is necessary for the performance of all our obligations, regardless of whether it is an obligation arising from a contract concluded between us or from generally binding legal regulations, as long as the relevant legal regulations stipulate. For example, as an administrator, we are required to keep your information for at least 10 years from the date of issue.

If you communicate with us through our customer service, we retain personal information from the communication for another two years.

If you give your consent to send marketing messages, that consent is valid for four years or until it is revoked. The consent given by sending your rating is valid for six years or until it is revoked. If you create content as part of our posts, your consent granted by posting your comment on such post is valid for two years or until it is revoked.

If you participate in our prize draw, we process your personal data for one year.

In other cases, the duration of the processing of your personal data derives from the purpose of the processing or is given by binding legal regulations in the field of personal data protection. After certain processing deadlines, your personal data will be automatically deleted.

5.2. Security

The personal data we have collected and processed about you is transmitted to us in encrypted form. This system ensures that your personal information is secure when your browser communicates with our server. We protect our websites and other systems we work with through appropriate technical and organizational measures against the loss and destruction of your personal data, against illegal access to your personal data, other changes and dissemination.

We regularly improve this security, and we also require our processors to provide proof of compliance of their systems with the GDPR.

How do we use cookies?

We use cookies for the proper functioning of our websites. The use of cookies requires the support of your web browser. Our websites also operate without cookies, but to a very limited extent without the possibility of using some basic functions.

Cookies are a standard tool for storing information related to the use of websites.

Cookies are small text files that are created automatically when you visit each website and are stored on your computer, smartphone or other device. With the help of some cookies, we can link your activities on our websites until the moment you close your browser. When you close your browser windows, these cookies are automatically deleted.

Other cookies remain in your browser or device for a certain period of time and are reactivated every time you visit our website. In addition to cookies, we can also use tracking pixels, which are small images that are invisible to the average user and work on a similar principle to cookies. The amount of time a cookie is stored in your browser or device depends on the cookie setting and your browser. We obtain data obtained from cookies for a maximum of one year.

6.1. What cookies do we use?

The cookies we use on our websites can be divided into two basic types:

Temporary, t. i. “Session cookies”, which are deleted immediately after the visit to our websites;
Permanent, t. i. “Persistent cookies” that remain in your browser or device for a certain time or. until you remove them manually.

Cookies can also be divided according to their functionality:

Essential cookies are technical and functional cookies that are important for the basic operation of websites. Without these cookies, we would not be able to order the service or send the order.
Analytical cookies help us improve the user experience of our websites to understand how users use them. They also allow us to analyze the effectiveness of different sales channels.
Target cookies are used to customize the content of advertisements and ensure their appropriate targeting.

In practice, the above cookies are used e.g. for:

the proper functioning of orders so that you can complete your order as easily and quickly as possible,
saving your login information so you don’t have to re-enter it
the best possible adaptation of our websites to your requirements, through the monitoring of visits, your movement on the website and the functions you use,
Obtaining information about what kind of advertisements you are viewing so that they do not show you advertisements for goods that do not interest you in the future.

Some cookies, including their content, may collect information that may consequently be used by third parties, e.g. directly support our advertising activities (i.e. “third party cookies”). These cookies are made available to third parties in an anonymised form, which means that you cannot be identified by this information.

6.2. How can you restrict cookies?

Cookie usage settings are part of your web browser, and most browsers automatically accept cookies in their default settings. You can reject cookies entirely through your browser or limit them to selected types of cookies. However, this will limit the operation of our websites and you will not be able to use our features to the full, including logging in to your user account.

You can also use anonymous browser mode, which will not completely prevent the use of cookies, but will better anonymize them and will not save the history of visited websites.

Information on cookie preset options can be found in other web browser documentation: Chrome, Firefox, Internet Explorer, Android or iPhone and iPad.

What are your rights and how can you exercise them?

Just as we have our rights and obligations in the processing of your personal data, you also have your rights that you can exercise. These rights include:

7.1. Right of access

You have the right to request free information about the processing of your personal data – what data we process about you, for what purpose and for how long, where we obtain your data and to whom we pass it on. As part of your right of access, you may also request that we send you a structured machine-readable format of the processed data. After verifying your identity, we are happy to make a copy for you. You can send the request to the e-mail address of the Data Protection Officer (hereinafter “the Authorized Person”) info@4bproject.com.

7.2. Right to repair

If you find that the personal data we process is incorrect or incomplete, you have the right to request their correction. We will be happy to correct or supplement your data without undue delay. Send the request to the e-mail address of the authorized person info@4bproject.com.

7.3. Right of deletion

In some cases, you may exercise the right to delete your personal data that we process. We will delete or anonymize your personal information without undue delay. However, this does not apply to the information we need to carry out our legal obligations if the retention is required by law (eg the execution of an order already placed), or to protect our legitimate interests. The removal of personal data also occurs in the event that this data will no longer be necessary for a certain purpose or if their storage will not be permitted for other, legally determined reasons. You can request the deletion of personal data from an authorized person via the e-mail address info@4bproject.com.

7.4. The right to limit processing

In some cases, you may also exercise the right to restrict the processing of your personal data. You can request that certain data is no longer subject to further processing for a limited period. You can request a restriction on the processing of personal data from an authorized person via the e-mail address info@4bproject.com.

7.4. The right to limit processing

7.5. The right to transferability

You have the right to obtain from us all personal data that you have provided to us and that we process on the basis of your consent. We provide you with personal data in a structured and machine-readable format. We will be happy to prepare information for you in this format if you send the request via e-mail to info@4bproject.com.

7.6. Right to object to processing

You have the right to object to the processing of personal data which takes place on the basis of our legitimate interest. In the case of processing for market purposes, we stop processing personal data without undue delay, and in other cases we do so after reassessment of our legitimate interests and your rights and reasons. You can object to the processing via e-mail info@4bproject.com.

7.7. Right to appeal

The exercise of the rights and procedures set out above does not limit your right to lodge a complaint with the competent supervisory authority. You may exercise this right in particular if you believe that we are processing your personal data unjustifiably or contrary to generally binding legal regulations. The body for resolving customer complaints is the Office for Personal Data Protection, located at Dunajska cesta 22, SI-1000 Ljubljana.

8. Contact us In case of any questions, comments or requests in connection with these Principles of processing your personal data, you can contact the Authorized Person for the protection of personal data at any time, via the e-mail address info@4bproject.com. Your request will be processed without undue delay and at the latest within 30 days. In exceptional cases, especially in connection with the complexity of your request, we have the right to extend this period for a further two months. We will inform you of such a possible extension and its justification.

9. Validity These principles of personal data protection are valid and in force from 01.07.2022.

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